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    Frequently Asked Questions

    Is your website secure to order on?

    Absolutely, we use a GEO Trust SSL Certificate to offer secure communications by encrypting all credit card and personal data to and from our website.

     

    If  I can’t finish shopping will my shopping cart be saved?

    Your Shopping Cart will be saved for at least 24 hours

     

     

    Do you have a catalog?

    We apologize but at this time we do not have a printed catalog.

     

    Do you have gift certificates?

    Yes we do have gift certificates. To order a Gift Certificate please call us at: 1.800.775.9429 or 207.879.PAWS (7297). To purchase items using a gift certificate you have received please call us at 1.800.775.9429 or 207.879.PAWS (7297).

     

    Do you have a retail store?

    At this time our products are available on-line only.

     

    Do you sell any of your items wholesale?

    No. Not at this time.

     

    Gilkey

    What kind of dog do you own?

    A Cairn Terrier named Gilkey Harbor

     

    What method do you use when shipping orders?

    When ordering your products you are given the choice of: US Mail, Priority Mail 2-3 days and UPS. Please contact us if you need overnight shipping.

     

    After I place an order will I receive an order confirmation via email?

    Yes. An email is sent to you immediately after you confirm your order. Please review the email and contact us if you have any questions.

     

    Will I be sent an email to let me know when my order has been shipped?

    Yes. An email will be immediately sent to you once your order has been shipped.

     

    Do you ship internationally?

    Yes we do but at this time our website will not reflect accurate shipping charges outside of theUnited States. After your order we will contact you regarding the proper shipping charges. Feel free to contact us before ordering if you have any questions.

     

    How quickly are items shipped out after ordering?

    Items are typically shipped to you within two weeks (usually sooner) unless otherwise noted in the description of items. On occasion decoupage plates can take 3-4 weeks and Hood Ornaments can take 6-8 weeks. We will contact you as soon as possible if any item your order is backordered. If an item is back ordered or not available there will be a delayed billing to your credit card. And mail orders paid by check or money order will not be shipped until check/money order has cleared.* Please contact customer service if you have any questions regarding delivery times or payment.

     

    Can items be returned or exchanged?

    We are proud of all our wonderful dog inspired products and we want you to be 100% satisfied with your purchase. If you are not happy with your purchase for any reason we will gladly provide you a refund for your merchandise only, not including shipping and handling within 30 days of receipt. All merchandise must be in original condition and when possible be returned in original packaging.

    If you have received damaged, defective or incorrectly shipped merchandise please email our returns department immediately: agathaandlouise@gmail.com or call us with any questions at 1.800.775.9429 or 207.879.PAWS (7297). Our returns and exchange form PDF can be downloaded here.

    • We cannot accept C.O.D. returns.
    • All custom order sales are final. Unless we made an error in production of your item.

    Please return packages to:
    Agatha & Louise
    Returns Dept.
    P.O. Box 15355
    Portland, Maine 04112 USA

    If you do not have your original invoice, and cannot download our returns and exchange form please send a brief letter with your merchandise that includes the following information:

    Name
    Address
    Phone number
    Order number
    Reason for return

    Email: agathaandlouise@gmail.com