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    Return Policy

    We are proud of all our wonderful dog inspired products and we want you to be 100% satisfied with your purchase. If you are not happy with your purchase for any reason we will gladly provide you a refund for your merchandise only, not including shipping and handling within 30 days of receipt. All merchandise must be in original condition and when possible be returned in original packaging.

    If you have received damaged, defective or incorrectly shipped merchandise please email our returns department immediately at returns@agathaandlouise.com or call us with any questions at 1.800.775.9429 or 207.879.PAWS (7297). Our returns and exchange form PDF can be downloaded here

    We cannot accept C.O.D. returns.

    All custom order sales are final. Unless we made an error in production of your item.

    Please return packages to: 
    Agatha & Louise
    Returns Dept.
    P.O. Box 15355
    Portland, Maine 04112

    If you do not have your original invoice, please send a brief letter with your merchandise that includes the following information:

    Name
    Address
    Phone number
    Order number
    Reason for return