Return Policy

We are proud of all our wonderful dog inspired products and we want you to be 100% satisfied with your purchase. If you are not happy with your purchase for any reason we will gladly provide you a refund for your merchandise only, not including shipping and handling within 30 days of receipt. All merchandise must be in original condition and when possible be returned in original packaging.

If you have received damaged, defective or incorrectly shipped merchandise please email our returns department immediately at or call us with any questions at 1.800.775.9429 or 207.879.PAWS (7297). Our returns and exchange form PDF can be downloaded here

We cannot accept C.O.D. returns.

All custom order sales are final. Unless we made an error in production of your item.

Please return packages to:
Agatha & Louise
Returns Dept.
P.O. Box 15355
Portland, Maine 04112

If you do not have your original invoice, please send a brief letter with your merchandise that includes the following information:

Phone number
Order number
Reason for return

Agatha & Louise, Inc
P.O. Box 15355
Portland, Maine 04112 USA
Phone: 207.879. PAWS (7297)
Fax: 207.879.7299